How do 1300 numbers & 1800 numbers work?
1300/1800 numbers are multi-function inbound calling service. Business customers use 1300/1800 numbers to enable their clients to call
them at a subsidised call charge. Each 1300/1800 number service
has a single service number that is either ten or six digits in
Calls can be made by the public to 1300/1800 number services from
anywhere in Australia and can be terminated at customer-nominated sites anywhere in
Australia or overseas.
There are many options a 1300/1800 number can provide in routing
a call to the correct destination to be answered by your staff
or business partners.
The difference between 1300 and 1800 numbers
Callers will pay no call charge when calling a service prefixed with 1800; exceptions apply for calls made from mobiles or from international locations.
Callers will pay no more than a local call charge when calling a service prefixed with 13 and 1300; exceptions apply for calls made from mobiles or from international locations.